Support
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The fastest way to reach us. We typically respond within 1–2 business days.
TQTechOfficial@gmail.comCommon questions
My video won't import
The app supports the video formats iOS plays natively — MP4, MOV, and M4V. If a file won't import, it is usually in a container iOS cannot read (MKV and AVI are the common culprits). Try playing it in the Files app first: if Apple's own player can't open it, the app can't either. Very large videos can also take a moment to copy in before the trim screen appears.
Why can't I export MP3?
Apple's media frameworks do not include an MP3 encoder, so no iOS app can produce MP3 without bundling third-party code. M4A is the modern replacement — same or better quality at a smaller size, and it plays on Android, Windows, and in every major music app. Choose WAV if you need uncompressed audio for editing.
Extraction failed or the queue got stuck
Make sure your iPhone has free storage — extraction writes a new file alongside your video, and WAV in particular can be large. Then reopen the app and try again with a shorter trim range to confirm the source video is readable. If one specific video always fails, email us and tell us where it came from (Camera, a download, a messaging app, a screen recording) so we can reproduce it.
How do I set an extract as my ringtone?
Open your audio in the player and tap Ringtone to export a 30-second .m4r file. Apple does not allow third-party apps to install ringtones directly, so the last step happens in GarageBand: open the .m4r file there, then long-press it and choose Share → Ringtone. It will then appear in Settings → Sounds & Haptics.
I hit my free limit
The free tier allows 3 extracts per day for videos up to 5 minutes. The count resets automatically at midnight in your local time. Pro removes both limits and adds WAV, AAC, Original quality, batch extraction, and ringtone export.
Restore purchases
Open the app → Settings → Restore Purchases, signed in with the same Apple ID you bought with. If Pro still doesn't unlock, email TQTechOfficial@gmail.com with your App Store receipt and we'll sort it out.
Cancel subscription
iPhone Settings → [Your Name] → Subscriptions → Extract Audio From Video+ → Cancel Subscription. Apple handles all billing. You keep Pro until the end of the period you've already paid for, and deleting the app does not cancel anything.
Where are my files stored?
Everything stays in the app's private storage on your iPhone — nothing is uploaded. That also means deleting the app deletes your extracts, so use Save to Files or Share on anything you want to keep permanently.